Recorded: September 12, 2017

Length: 90 Minutes

How do you measure your bank’s collection performance? What metrics or measurements do you use?

Attend this proactive webinar and learn how the banker should develop and measure their bank’s diverse required performance areas (from “technical expertise” to “employee evaluations”).

The session will cover improving “individual” areas of technical expertise, refining the bank policies and procedures, improving the bank’s collections, increasing customer satisfaction, improving employee morale, and performing effective “individual” and “team” evaluations. Each of these areas will be “graded” using a scale or metric that measures effective performance.

Additionally, the collection techniques will be illustrated through a series of “mini’ case studies.

Main Topics

• Measuring the bank’s collection performance through effective “metrics”
• Improving technical expertise, bank policies and procedures, and collections
• Increasing customer satisfaction and employee morale
• Effective individual and team evaluations
• Illustrating enhanced collection performance through case studies

Audience

Commercial lenders, special assets officers, credit administrators

Presenter: David Osburn, Osburn & Associates

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